What We Do

696-KIDS Hotline: Our 216-696-KIDS hotline is staffed 24 hours a day, 7 days a week (including holidays) to screen referrals of suspected child abuse and neglect. When a concerned family member, community member, professional, or mandated reporter calls the hotline a trained Child Protection Specialist will document the allegations, assess the priority level for response, and determine whether to assign the referral for investigation.

To report suspected child abuse or neglect call (216) 696-KIDS(5437)

Child Abuse and Neglect Investigations:
Child Protection Specialists investigate suspected abuse and neglect and protect children at serious risk. Depending on the circumstances Child Protection Specialists may work with prosecutors and Juvenile Court for protective supervision, emergency custody, temporary custody, or permanent custody of a child.

Short Term and Extended Family Services: We work with families to support and strengthen a safe and loving home environment that ensures the safety, permanency and well-being of children. Child Protection Specialists refer children and families for a wide range of supportive services through community resources and professional service providers. Services may include:
  • medical care,
  • mental health,
  • addiction treatment,
  • behavioral intervention,
  • parenting classes, and
  • trauma therapy and counseling.

We also provide protective supervision to children in their own homes and services to children in DCFS custody. We strive to keep families together or reunite them, if it is safe to do so.

If your child or family needs help contact:
  • (216) 696-KIDS for urgent requests
  • (216) 432-CARE for non-emergency information referrals

Foster Care: When children must be removed from their homes our staff works to place them with kinship or foster families that meet their individual needs. We also recruit, train and conduct home studies for potential foster parents, kinship caregivers and adoptive parents. We provide ongoing training and support for dedicated parents and caregivers.

To become a foster parent or kinship caregiver call (216) 881-5775.
See our Potential Foster and Adoptive Parents page for more information.

Adoption: In cases when a child comes into the permanent custody of DCFS we seek to find a forever family that meets the child’s individual needs. We also make every effort to keep siblings together. The adoption process involves an application, training, home study, matching, and post-adoption services.

For more information about adoption services please call (216) 881-5775.
See our Potential Foster and Adoptive Parents page for more information.

Youth Permanency: We work with teens and young adults before and after they leave our care to ensure they have permanent supportive relationships and a plan to transition to independence. We connect them with educational opportunities, life skills, public benefits and community resources to help them become successful adults.

If you were formerly in foster care and need help call Danielle Green-Welch at (216) 881-5786.
See our Youth/Teens/Young Adults page for information on services for youth formerly in foster care.

Community Partnerships: We work with various community partners to provide support to families in the community and children in our care. This includes education, outreach, awareness campaigns, and volunteer and donation coordination.

If you are interested in volunteering or donating to help children in custody, see our Volunteer page or call Kristin Gardner, Outreach Coordinator at 216-881-5301.