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24-Hour Hotline & Intake Department and Family Services, Sex Abuse, START Unit
Direct and Community Based Services
Summary of Program: Investigates referrals of child abuse and neglect and protects children at serious risk, and refers children and families to services. Works with Juvenile Court, Mental Health, and other agencies to keep families together or reunite them, if possible. Provides protective supervision to children in their own homes. Provides services to children in custody. Sex Abuse Unit is a specialized investigations unit. Sobriety Treatment and Recovery Team (START) is a specialized chemical dependency unit. Provides visitation for families.
Phone: (216) 696-KIDS
Contact Persons: Deputy Director Tamara Chapman-Wagner: (216) 432-3508* or Cynthia Weiskittel: (216) 432-3334*
Resources and Placement Services
Summary of Program: Recruits, trains, conducts home studies for prospective foster and adoptive parents. Teaches independent living skills to 16-18 year old children in our custody. Finds alternative care for children in our custody, adoption services for children in Permanent Custody, and provides a variety of supportive services.
To become a foster or adoptive parent call: (216) 881-5775
Contact Person: Resources and Placement Deputy Director, Jacqueline McCray (216) 432-2642
Customer Service/Public Relations
For Non-emergencies correspondence only.
Summary of Program: Media and public relations, Speakers Bureau, public education, liaison for legislators, and investigates complaints from citizens and legislators regarding the agency.
Phone: (216) 432-CARE
If you need assistance with any of the services listed below, please contact the Department of Employment and Family Services at (216) 987-7000 or (216) 987-7899.
- Ohio Works First/Cash Assistance
- Food Assistance
- Emergency Cash or PRC (Prevention, Retention and Contingency Program)
- Healthy Start/Healthy Families
- Medicaid for the aged, blind and disabled
- Child care assistance programs
- Child care certification
- Services to assist families in achieving employment