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24-Hour Hotline & Intake Department and Family Services, Sex Abuse, START Unit

Direct and Community Based Services

child with phoneSummary of Program: Investigates referrals of child abuse and neglect and protects children at serious risk, and refers children and families to services. Works with Juvenile Court, Mental Health, and other agencies to keep families together or reunite them, if possible. Provides protective supervision to children in their own homes. Provides services to children in custody. Sex Abuse Unit is a specialized investigations unit. Sobriety Treatment and Recovery Team (START) is a specialized chemical dependency unit. Provides visitation for families.

Phone: (216) 696-KIDS

Contact Persons: Deputy Director Tamara Chapman-Wagner: (216) 432-3508* or Cynthia Weiskittel: (216) 432-3334*

Resources and Placement Services

Summary of Program: Recruits, trains, conducts home studies for prospective foster and adoptive parents. Teaches independent living skills to 16-18 year old children in our custody. Finds alternative care for children in our custody, adoption services for children in Permanent Custody, and provides a variety of supportive services.

To become a foster or adoptive parent call: (216) 881-5775

Contact Person: Resources and Placement Deputy Director, Jacqueline McCray (216) 432-2642

Customer Service/Public Relations

For Non-emergencies correspondence only.

Summary of Program: Media and public relations, Speakers Bureau, public education, liaison for legislators, and investigates complaints from citizens and legislators regarding the agency. 

Phone: (216) 432-CARE

If you need assistance with any of the services listed below, please contact the Cuyahoga Job and Family Services at (216) 987-7000 or (216) 987-7899.

  • Ohio Works First/Cash Assistance
  • Food Assistance
  • Emergency Cash or PRC (Prevention, Retention and Contingency Program)
  • Healthy Start/Healthy Families
  • Medicaid for the aged, blind and disabled
  • Child care assistance programs
  • Child care certification
  • Services to assist families in achieving employment